How can AI Voice help your business?
Using AI to monitor voice calls can provide valuable insights that enhance efficiency and improve your business.
See AI Voice PricingAI-powered call handling, built into your phone system
Answer, route, transcribe, and analyse calls with built-in AI tools—fully integrated into your Tel2 Cloud PBX.
Designed for businesses looking for an AI-powered phone system without complex integrations.
What is an AI-powered phone system?
An AI-powered phone system uses built-in intelligence to handle and analyse calls automatically, without relying on third-party integrations or external tools.
With Tel2, AI is not an add-on — it is fully integrated into your Cloud PBX, allowing you to route calls, generate transcripts, analyse sentiment, and trigger workflows in real time.
Unlike standalone AI tools, this approach keeps everything in one place, giving you the flexibility of a modern phone system with the power of AI built in from day one.
AI Voice Features
All AI Voice features are included with your Cloud PBX — no add-ons or integrations required. They are also available with Microsoft Teams Calling.
AI Receptionist
Automatically direct inbound callers based on what they say using voice recognition and keyword detection.
Call Transcription & Summary
Generate full transcripts or concise summaries to quickly understand every conversation.
Call Sentiment Analysis
Identify positive and negative interactions and detect inappropriate language in calls.
Automatic Language Translation
Our call transcription service translates over 100 languages.
Voicemail Transcription & Dictation
Voicemail transcribes to email/SMS for quick reading; includes dictation and translation.
Transcription Alerts
Set up alerts for specific keywords, low sentiment scores, or profanity in calls.
Text to Speech Generator
Create natural-sounding audio files and integrate them into your phone system.
AI Voice API
Connect your apps to voice calls with real-time AI transcription, routing, and control via API.
Third Party Integrations
Webhook support for AI agents, call transcripts and built in templates for Twilio, Elevenlabs, VAPI, LiveKit and more.
Looking to connect external platforms or AI tools? Cloud PBX lines can be integrated much like SIP Trunks, giving you flexible connectivity alongside built-in AI Voice features.
AI Receptionist
Let callers simply say what they need — your system routes them automatically to the right person or department.
This creates a more natural alternative to traditional IVR menus, using AI-powered call routing instead of keypad options.
Define your own keywords or use common terms like “sales” or “accounts” to guide call routing. The AI understands natural speech, reducing the need for rigid menu options and improving the caller experience.
By handling routine call routing automatically, your team can focus on more valuable work while ensuring every caller reaches the right destination quickly.
AI Voice Recognition
Automatic Call Direction
Pre-defined Keywords
Call Transcription & Summary
Automatically generate accurate transcripts for every call, accessible via your web portal or delivered by email alongside recordings.
Each call includes a concise summary, allowing you to quickly understand conversations without listening back in full.
Transcripts are searchable by keywords and categories, making it easy to find important moments across all your calls.
Transcription is included with all AI Voice plans, with Real Time plans providing faster processing and retroactive analysis of past recordings.
Full Call Transcripts
One Paragraph Summary
Search for Keywords
Call Sentiment Analysis
Gain instant insight into how your calls are going with AI-generated sentiment scores that highlight positive and negative interactions.
Easily identify who was involved in each call, along with any mentioned parties, making it simple to review past conversations.
The system also detects profanity or threatening language, helping you flag potential issues and maintain quality control.
Sentiment analysis is included with all AI Voice plans, with Real Time plans offering faster feedback.
Identify Parties Involved
See Negative Interactions
Detect Profanity & Threats
Voicemail Transcription & Dictation
New voicemail messages can be delivered via email or SMS, complete with a full and accurate transcript. Additionally, our AI voice features, including sentiment analysis and language translation, are applied to these messages.
Receiving voicemail messages with transcripts and analysis through your preferred method saves time and ensures you don’t miss any important communications. It also offers an alternative for younger users who may not usually listen to voice messages, making it easier to stay connected.
Voicemail Transcription
Email or SMS Delivery
Auto Language Translation
Transcription Alerts
Receive instant alerts for interactions that may need immediate attention with our triggers feature.
You can set up alerts to notify you of calls containing specific keywords or phrases, or those that include profanity or threatening language. This allows you to respond quickly to potential safety concerns.
Additionally, triggers can be configured to alert you when a call results in a low sentiment score. You can define the threshold for these alerts directly in our web portal, ensuring you stay in control of the notifications you receive.
Keyword Triggers
Low Call Sentiment Alerts
Profanity or Threat Alerts
Text to Speech Generator
Create natural-sounding audio files from your own scripts and seamlessly integrate them into your phone system.
Choose from a variety of voices and accents to suit your needs and maintain your professional image.
Effortlessly generate audio for Auto Attendant, Busy Messages, Voicemail greetings, and more.
Natural Sounding Audio Files
Multiple Accent Options
Easy Integration
Automatic Language Translation
In addition to sentiment analysis, our AI engine automatically translates any detected foreign languages, recognizing over 100 languages, including Te Reo Māori.
The translation service activates after listening to the first 30 seconds of a call. If a foreign language is identified, the AI will translate the entire conversation.
This translation capability extends to voicemail messages and interactions within our web conferencing service as well.
Automatic Translation
Over 100 Languages
No configuration needed
Understand Your Business
AI insights can offer valuable information that enhances your understanding of your business.
Improve Customer Service
Gaining insights into your customers' feedback can help you enhance your service delivery.
Facilitate Staff Training
Seeing how staff engages with customers can reveal the need for additional training.
Save Time & Money
Automating manual processes, such as answering incoming calls, can save you time and money.
AI Voice Pricing
All core AI features are included free with every Cloud PBX plan.
AI Voice Pro upgrades add faster processing, real-time insights, and advanced capabilities.
AI Voice Pro is charged per account, not per phone number.
AI Voice Lite
Free with Cloud PBX Plans
- AI Receptionist
- Call Transcription & Summary
- Call Sentiment Analysis
- Automatic Language Translation
- Voicemail Transcription
- Transcription Alerts
Limitations
- Transcripts take a few hours
- Available only after business hours
- Retroactive Call Transcriptions and Sentiment Analysis
- API Access
AI Voice Pro
£10 / month (£12 incl VAT)
- AI Receptionist
- Call Transcription & Summary
- Call Sentiment Analysis
- Automatic Language Translation
- Voicemail Transcription
- Text to Speech
- Transcription Alerts
- Real-time Notifications
- Transcripts and summaries available in minutes
- Retroactive Call Transcriptions and Sentiment Analysis
- API Access
AI Agents
Coming Soon
- Answer incoming calls from customers and have human-like conversations.
- Automatically direct calls to the correct department.
- Provide automated customer support based on your knowledge base.
- Provide automated accounts support by connecting to your accounts system.
- Connect to third party applications to provide AI bot information and training.
Ready to harness the power of Tel2 AI Voice?
Start your free 30-day trial and experience AI-powered call handling from day one.
Contact
Have questions? Please contact us using any of the options below.
Address
Telehouse East, 14 Coriander Ave, London E14 2AA, United Kingdom
Call Us
0800 810 1057