Cloud PBX Phone System for Modern Businesses
A hosted VoIP phone system with advanced call routing, auto attendants, and remote working—fully integrated with AI voice features.
A better business phone system
Tel2 Cloud PBX replaces traditional on-site PBX hardware while supporting desk phones, softphones, and mobile apps. Manage users, routing, and features through an intuitive web portal, and scale your system as your business grows.
Designed for flexibility, reliability, and ease of use, it keeps your business connected from anywhere.
Cloud Hosted
No on-site PBX hardware required.
Lower Upfront Costs
Avoid expensive installations and maintenance.
Self Management
Control users, routing, and phone numbers from a simple web portal.
Work Anywhere
Use desk phones, softphones, or mobile apps.
Already have your own PBX?
We also offer SIP trunking for businesses using their own PBX, providing reliable connectivity to the public telephone network.
Add AI to your Cloud PBX
Enhance your phone system with built-in AI-powered transcription, summaries, sentiment analysis, and intelligent call handling.
All accounts include core AI features by default, with the option to upgrade to AI Voice Pro for real-time insights, alerts, and advanced automation.
Core Features
Everything you need to run a modern business phone system.
Auto Attendant
Answer and route incoming calls with a professional menu system, ensuring callers reach the right person or department quickly.
Call Recording
Automatically record calls for training, compliance, or quality assurance, with easy access through your online portal.
Advanced Voicemail
Receive transcribed voicemails instantly via email, allowing you to listen, download, and respond without logging into your phone system.
Call Forwarding
Forward calls to any device or number based on your availability, ensuring you never miss important calls.
Hunt Groups
Distribute incoming calls across multiple users or teams using flexible routing rules to improve response times.
Call Queuing
Manage high call volumes by placing callers in a queue with music or announcements until an agent becomes available.
Global Address Book
A shared company-wide contact directory that identifies incoming callers and lets users quickly access and dial internal and external contacts.
Time-Based Routing
Automatically change how calls are handled based on business hours, holidays, or custom schedules.
Cloud PBX Features
A complete list of features included with your hosted VoIP phone system.
Call Handling
- Auto Attendant: Route callers using pre-recorded menu options.
- Call Forwarding: Forward calls when busy, unanswered, or offline.
- Simultaneous Ring: Ring multiple devices at the same time.
- Call Waiting: Receive incoming call alerts while already on a call.
- Do Not Disturb: Silence calls or send directly to voicemail.
- Call Transfer: Transfer calls with blind or attended options.
- Call Screening: Screen calls before answering.
- Call Rejection: Block anonymous or unwanted callers.
- Caller ID: Display caller information before answering.
Team & Collaboration
- Hunt Groups: Distribute calls across a team with custom rules.
- Call Queuing: Queue calls for teams handling high volumes.
- Group Call Pickup: Answer calls for other users in your group.
- Intercom: Send instant voice messages between devices.
- Phone Conferencing: Host multi-party calls using your PBX.
- Web Conferencing: Run online meetings and collaboration sessions.
Mobility & Flexibility
- Remote Call Forward: Redirect calls to any device or location.
- Remote Dial Tone: Make outbound calls from remote phones.
- Network Call Forward: Automatically reroute calls during outages.
- Geographic Forwarding: Route calls based on caller location.
- Time Based Rules: Apply different routing based on time or day.
Voicemail & Messaging
- Voicemail to Email: Receive voicemail recordings via email.
- SMS Notifications: Get alerts for missed calls or voicemails.
- Fax to Email: Send and receive faxes digitally.
- Message Playback: Play custom messages to callers.
Call Control & Productivity
- Call Recording: Record calls for compliance or training.
- Call Parking: Hold calls for pickup on another extension.
- Speed Dial: Quickly call frequent numbers.
- Last Number Redial: Redial the last dialled number.
- Call Return: Call back the last incoming number.
Security & Control
- Call Barring: Restrict outbound calls by rules.
- Authorization PIN: Protect outbound calling with PIN codes.
- Secure SIP (TLS): Encrypt signalling between devices.
- Secure RTP: Encrypt call audio for privacy.
System & Technical
- SIP Peering: Connect external PBX systems directly.
- IAX Trunking: Alternative protocol for trunking connections.
- Voice Codecs: Choose codecs for quality vs bandwidth.
- HD Voice: High-definition audio for clearer calls.
- Network Redundancy: Built-in failover options for reliability.
Analytics & Customization
- Analytics & Reporting: Monitor call performance and usage.
- Line Monitoring: View presence and line status in real time.
- Call Notifications: Get alerts for missed or important calls.
- Music on Hold: Play custom audio while callers wait.
- Caller Tunes: Replace ringing with custom audio.
- Dial Plan Options: Customize number dialing rules.
What is a Cloud PBX?
A Cloud PBX is a hosted phone system that delivers business calling over the internet instead of traditional phone lines. It provides features like call routing, IVR menus, voicemail, and remote access without requiring on-site hardware.
Ready to get started?
Choose a VoIP plan and get the full Cloud PBX feature set from day one.
Contact
Have questions? Please contact us using any of the options below.
Address
Telehouse East, 14 Coriander Ave, London E14 2AA, United Kingdom
Call Us
0800 810 1057