Auto Provisioning Guides
Tel2 supports Automatic Phone Provisioning for seven different brands. Please select your phone brand to access our configuration guides.
Tel2 Generic SIP Settings
Of course, you can manually configure your SIP phone with the following settings:
SIP SettingsPBX Guides
We also support all PBX platforms that utilize SIP or IAX2 protocols
What Cloud PBX features are available with Tel2?
- Call Forwarding
- Caller ID
- Caller Privacy Options
- Voice Quality Options
- Call Recording (Stored in UK)
- Voicemail
- Voicemail Transcription
- Auto Attendant IVR
- Global Address Book
- Simultaneous Ring
- Do Not Disturb
- Call Waiting
- Call Rejection Options
- Call Screening
- Group Call Pickup
- Call Queuing
- Hunt Groups
- Geographic Forwarding
- Missed Call Notifications
- Network Call Forward
- Intercom
- Fax to Email
- Caller Tunes
- Authorisation PIN Code
- Speed Dial
- Call Privacy
- Last Number Redial
- Call Return
- Dial Plan Options
- Call Barring
- Call Parking
- Remote Call Back
- Remote Dial Tone
- Call Transfers
- Music on Hold
- Time Based Rules
- Web Conferencing
- Phone Conferencing
- Unified Communications
- Line Monitoring
- SMS Notification
A description of each Cloud PBX feature can be found on our Cloud PBX page.
What AI Voice features are available with Tel2?
- Call Transcription
- Sentiment Analysis
- Voice-Activated Attendants
- Automatic Language Translation
- Voicemail Transcription
- Text to Speech Generator
- Real-Time Transcription Alerts
A description of each AI Voice feature can be found on our AI Voice page.
Countries included in Tel2 calling plans
- Andorra (Fixed)
- Argentina (Fixed)
- Australia (Fixed)
- Australia (Mobile)
- Bangladesh (Fixed)
- Bangladesh (Mobile)
- Bermuda (Fixed)
- Bermuda (Mobile)
- Brazil (Fixed)
- Brazil (Mobile)
- Brunei (Fixed)
- Brunei (Mobile)
- Bulgaria (Fixed)
- Canada (Fixed)
- China (Fixed)
- China (Mobile)
- Costa Rica (Fixed)
- Czech Republic (Fixed)
- Denmark (Fixed)
- Denmark (Mobile)
- Estonia (Fixed)
- France (Fixed)
- Germany (Fixed)
- Germany (Mobile)
- Greece (Fixed)
- Guadeloupe - French (Fixed)
- Guam (Fixed)
- Guiana - French (Fixed)
- Hong Kong (Fixed)
- Hong Kong (Mobile)
- Iceland (Fixed)
- Iceland (Mobile)
- India (Fixed)
- India (Mobile)
- Ireland - Republic (Fixed)
- Ireland - Republic (Mobile)
- Italy (Fixed)
- Japan (Fixed)
- Korea - South (Fixed)
- Korea - South (Mobile)
- Malaysia (Fixed)
- Malaysia (Mobile)
- Martinique (Fixed)
- Mexico (Fixed)
- Mongolia (Fixed)
- Morocco (Fixed)
- New Zealand (Fixed)
- New Zealand (Mobile)
- Norway (Fixed)
- Panama (Fixed)
- Peru (Fixed)
- Poland (Fixed)
- Portugal (Fixed)
- Puerto Rico (Fixed)
- Romania (Fixed)
- Romania (Mobile)
- Russia (Fixed)
- San Marino (Fixed)
- Singapore (Fixed)
- Singapore (Mobile)
- Slovak Republic (Fixed)
- Slovenia (Fixed)
- Sweden (Fixed)
- Switzerland (Fixed)
- Taiwan (Fixed)
- Thailand (Fixed)
- Thailand (Mobile)
- United Kingdom (Fixed)
- United Kingdom (Mobile)
- USA (Fixed)
- USA (Mobile)
- Venezuela (Fixed)
- Virgin Islands (Fixed)
Casual Calling Rates - Full list here
United Kingdom
Landline: 1.5p/min
Mobile: 5p/min
New Zealand
Landline: 2p/min
Mobile: 5p/min
Australia
Landline: 2p/min
Mobile: 5p/min
United States
Landline: 1p/min
Canada
Landline: 1p/min
See our full pricing listCalling Channels Explained
The number of calling channels on your account determines how many calls you can make or receive at the same time. Think of them as phone lines.
With Cloud PBX plans, Tel2 provides one complimentary calling channel on every account, plus one additional channel for each Cloud PBX phone number added. These channels are shared across the entire account.
Example: 5 Cloud PBX phone numbers = 6 calling channels in total.
Free extensions do not add to the channel count. If required, additional channels can be purchased for £1 each.
Unlimited Inbound Calls Explained
Tel2 places no limit on the number of inbound calls you can receive.
However, the number of channels on your account determines how many calls you can receive simultaneously.
For more information on calling channels, please view the calling channels guide.
Unlimited Plan Terms
- Unlimited minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)
- Reasonable usage policy applies for unlimited calling lines
- Unlimited calling bundles are for standard person-to-person calling
- Unlimited calling is not to be used for outbound call centres, automatic diallers, continuous call forwarding, or any other activity we consider unreasonable use
- Tel2 reserves the right to monitor usage and contact customers if we consider their usage to be unreasonable
- Calling bundles specifically for call centres are available. Please contact us for further details
Free Extensions Explained
Tel2 offers extensions at no additional cost.
Extensions are internal numbers used within your phone system. They do not include a Direct Inward Dial (DID) and do not increase your calling channel limit.
Extensions can be used in IVRs, call queues, or linked to a DID for external calling via the PSTN.
Cloud PBX Line Explained
A Cloud PBX Line is a fully featured business phone line powered by our hosted phone system. It includes all Cloud PBX features plus built-in AI tools such as call transcription, summaries, and sentiment analysis.
Each line represents a user or phone number on your system and adds one concurrent calling channel.
Cloud PBX Lines are the standard choice for most businesses, providing a fully managed phone system without the need to maintain on-site PBX hardware.
If you already have your own PBX or phone system and simply need inbound and outbound calling, see Voice Lines.
Voice Lines Explained
A Voice Line is a phone number that does not include Cloud PBX features. These are typically used for connecting to your own PBX.
Voice Lines do provide some limited features, including:
- Caller ID
- Call Forwarding
- Time Schedules
Free Trial Explained
Tel2 offers a free 30 day trial of our voice services.
The trial includes one UK phone number and 60 minutes of calling to UK landlines and mobiles.
All Cloud PBX features and AI Voice features are also included.
No credit card is required. At the end of the trial, your service will be automatically converted to a "Flex Line" costing £4 + VAT (£4.80 incl VAT) per month unless a different plan is manually chosen.
You may choose any local UK phone number you like. When your trial concludes, you can choose to keep the phone number or port a number that you already own to the Tel2 network.
To take advantage of the free trial, sign up and choose the "Free Trial Plan" when prompted.
Please Note: Free trials are not available for toll-free numbers or Microsoft Teams Calling.
Available Phone Number Types
More information about these number types can be found on our phone numbers page.
Please contact us if the number type you are looking for is not listed.
United Kingdom
Local Area
0800 Freephone
033 Non-Geographic
Australia
New Zealand
United Kingdom
United States
Canada
VoIP Plan Pricing Terms
Tel2 voice plans are designed for standard business use, with all Cloud PBX features and AI tools included as standard.
- Pricing: All prices are in GBP, exclude VAT, and calls are billed in one-minute increments.
- Free Trial: Includes one UK local phone number and 60 minutes of calling to UK landlines or mobiles. For more details, click here.
- Calling Allowances: Bundled minutes apply to UK landlines, mobiles, and selected international destinations. Destinations may be updated from time to time.
- Monthly Allowances: Included minutes reset each billing cycle and do not roll over.
- Inbound Calls: Inbound calls are included for standard geographic numbers. Charges may apply for certain number types such as toll-free services.
- Unlimited Plans: Unlimited plans are intended for normal business use. They are not suitable for call centres, auto-dialling, bulk outbound campaigns, or high-volume traffic.
- Number Porting: Porting a single number into Tel2 is free. Additional numbers are £5 each. If you choose to port numbers away, underlying carrier charges may apply depending on the request.
- Usage Policy: Services must not be used for fraudulent, abusive, or non-standard telecommunications activities.
- On-net Calls: Calls between Tel2 users are free of charge.
If your requirements fall outside standard business usage, please contact us to discuss tailored solutions.
Number Porting
- Porting of your current phone number can be requested within our web portal - more details here.
- Number porting is charged at £5 (£6 incl VAT) per number for local and national UK numbers.
- Toll free number ports are charged at £20 (£24 incl VAT) per number.
Call Recording Information
Call recordings are available free with any Microsoft Teams Calling plan.
Recordings can be stored for up to 7 years and include basic AI Voice features like call transcription and sentiment analysis.
Teams Lite Terms
- All prices are in British Pounds, exclude VAT, and are charged in one-minute blocks
- Bundled minutes do not roll over to the next monthly billing cycle
- Destinations included in bundled minutes are subject to change
- Bundled minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)
- Free trials are not available for Microsoft Teams Calling plans
Teams Unlimited Terms
- All prices are in British Pounds, exclude VAT, and are charged in one-minute blocks
- Destinations included in unlimited minutes are subject to change
- Unlimited minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)
- Reasonable usage policy applies for unlimited calling lines
- Unlimited calling bundles are for standard person-to-person calling
- Unlimited calling is not to be used for outbound call centres, automatic diallers, continuous call forwarding, or any other activity we consider unreasonable use
- Calling bundles specifically for call centres are available. Please contact us for further details
- Free trials are not available for Tel2 Teams Calling
Number Porting
- Porting of your current phone number can be requested within our web portal - more details here.
- Number porting is charged at £5 (£6 incl VAT) per number for local and national UK numbers.
- Toll free number ports are charged at £20 (£24 incl VAT) per number.
Wholesale Setup Cost Explained
- Setup of your wholesale web portal is free when using your own billing system
- Cost of setup for Tel2's billing system is £125 + VAT (one-off cost)